We give you here some answers to the most frequently asked questions.
Do not hesitate to contact us if you don't find the answer to your question or for any other questions you would like to have answered.

What is the use of a user account ?
How does the process of the order work ?
How are the carriage costs calculated ?
How to navigate between the different steps of the ordering process?
To which countries can the products be delivered?

What is the use of a user account ? [back]

The site of the Domaine de la Bastide Neuve allows you to discover the vineyard and its wines. If you wish to order our wines by Internet, you need to create a user account. While you are registrating, the necessary informations to create your account as well as your contact details for the delivery of the products are communicated to us.
You can access your account by an identification (your e-mail address) and by a password (which you choose). With this information, you can log in on to our site at any time to check your personal information, your contact details and your placed orders.
You can check the situation of each order (its status indicates the situation of the treatment of your order) and shows the correspondant order slip.
The creation of your user account does not oblige you to order anything, but will be necessary when you would like to order any product on line.
We recommend you to create your user account before you proceed to your first order.
After you have created your user account, you will receive an e-mail of confirmation for your inscripltion. If you loose your password, you may ask for a reminder, which will be sent to you on your e-mail by using the option "Forgotten your identifiaction or password?" which you will find on the reception page.

How does the process of the order go on ? [back]

The order of a product is done in 5 steps.
The first step consists in adding the chosen products to your basket. At this stage, you can use the options "wooden cases" (only for bottles of 0,75l and by units of 6 bottles).
At this stage, you can calculate the carriage costs by indicating the delivery zone. In any way, the carriage costs will be confirmed again after having validated your delivery address.
The second step will identify you: if you have a client's account, you will be able to connect yourself, or continue your order, if you are already identified. You can also create your clients account at this stage, if you are a first user.
The third step allows you to confirm your contact details and especially your delivery address (which will determine the final calcuation of the carriage costs).
The fourth step will show you the summary of your order and your contact details.
The fifth step allows you to confirm your order and to proceed to the payment by choosing your way of payment.

At the end of your order, you will receive a confirmation and the reference of your order, as well as a link which allows you to print the order slip if you wish to pay by mail. You will also receive an e-mail confirmation of your oder and the details of the ordered products, the amount of the carriage costs and the final price of your order.

At any time you will be able to connect yourself with your identification and your password to see the summary of your order.

How are the carriage costs calculated ? [back]

The carriage costs are calculated according to the delivery zone. In France, the tariff is adjusted according to the postal code. The Domaine de la Bastide Neuve will deliver the ordered products by a private transport  company with whom has been established a list of tariffs by region and according to the number of bottles ordered. The carriage costs are constantly adjusted when asked for the summary which will allow you to validate your delivery address.

Check the list of delivery tariffs.

How to navigate between the different steps of the order process ? [back]

While you are ordering, icons will be shown on top of the page indicating the step you are actually in (it will be shown in colour to indicate which step is active). It is possible for you to come back to a previous step by clicking on the relevant icon. You can only come back step by step. Your order will become final only after having validated it in step 5. This allows you to come back at any time to the shop and change the content of your basket by consulting the products on the site.

In which countries can the products be delivered ? [back]

At the present, only in France will deliveries be effected for orders placed by Internet. Do not hesitate to contact us directly if you are not satisfied with your order or the delivery suggested to you on our site.